Payment form not working

  • zecharya
    Asked on March 23, 2017 at 6:43 PM

    Hi, I have not been successful in getting the Authorize.net payment widget to work. I do have an Authorize merchant account. The API code and transaction key are valid. However, every time the payment form is submitted it returns an error: this transaction cannot be accepted.

    It's not in sandbox mode, though that doesn't work either. Please help!

     

     

    Jotform Thread 1100856 Screenshot
    Page URL: https://form.jotform.me/70345570697464
  • liyam
    Replied on March 24, 2017 at 2:55 AM

    Hello,

    Is it possible that the transaction key that you have is an old one? Please check on your Authorize.net account to ensure that you have the updated information set of keys on your form.

    Thanks.

  • zecharya
    Replied on March 24, 2017 at 8:47 AM

    Thanks, no I already tried that.

  • Nik_C
    Replied on March 24, 2017 at 11:48 AM

    I checked your payment integration and everything seems fine. I also tested our Authorize.net integration and it is working completely. The error you're seeing usually means that there is something wrong on the Merchant side. So please check your account on Authorize.net if everything is set from their side, if your account is able to receive payments etc. Also, I'm not sure if you did that but please try creating a new transaction key on Authorize.net and see if that helps.

    If the issue persists please let us know so we can investigate further.

    Thank you!

  • zecharya
    Replied on March 24, 2017 at 12:32 PM

    Thanks for looking into this for me. The authorize.net account is working fine when I put in the credit card information to their website. I also tried generating new transaction keys. No go! Any other suggestions?

    Thank you!

  • Ashwin JotForm Support
    Replied on March 24, 2017 at 4:04 PM

    Hello zecharya,

    I did check your form and I was able to verify Authorize.net Integration successfully. I am not sure what is causing this issue. I would suggest you to please test your form in Sandbox mode and see if the issue persists. Please check the screenshot below on how enable sandbox mode:

    Payment form not working Image 1 Screenshot 20

     

    We will wait for your response.

    Thank you!

  • zecharya
    Replied on March 27, 2017 at 9:45 AM
    Tried, still doesn't work...
    ...
  • Nik_C
    Replied on March 27, 2017 at 12:21 PM

    Thank you for confirming that.

    Let's try one more thing please, try the following:

    1) Generate a new transaction key on your Authorize.net,

    2) Remove the Authorize.net field from your form,

    3) Add it back and re-integrate, meaning add the new transaction key and API login.

    Let us know if that worked.

    Thank you!