What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I upgraded my account but it says I have reached form view quota

    Asked by kaelintuell on March 23, 2017 at 07:04 PM

    Even though I upgraded, my forms on my pages are still saying the viewing quota has been reached

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    JotForm Support

    Answered by amy on March 24, 2017 at 03:21 AM

    Hi,

    I inspected your account. When your Jotform account was in the BRONZE monthly plan, you reached form view limit. The monthly form view limit of the BRONZE plan is 10.000 and your monthly form view is more than this. Because of this reason, you received an email which was about being reached the limits of your account on 16th March 2017.

    You have activated your GOLD yearly subscription on 23rd March 2017. From this date, you won't receive this mail as long as you don't reach 1.000.000 monthly form view limit of the GOLD plan. You are able to check your account usages and limits from this link after you log in to your Jotform account.

    Also, we have a user guide about it:

    Understanding Your Account Usage/Limits

    Your forms can be displayed without any problem. 

    Nevertheless, I cleared your form caches.

    If you need further assistance, please let us know.

    Thank you!

    Kindest Regards.