What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I getting "Form not found" error?

    Asked by cwalkercfli21 on March 23, 2017 at 07:15 PM

    Hi,My account is cwalkercfli21 and all of my forms are down.  Is there a service outage? I am on an unpaid account and only have 5 forms. I am also under my monthly limit. Any assistance would be appreciated : )

    My account is cwalkercfli21 and all of my forms are down.  Is there a service outage? I am on an unpaid account and only have 5 forms. I am also under my monthly limit. Any assistance would be appreciated : )

     

    Page URL:
    http://www.danale.com/faq/

  • Profile Image
    JotForm Support

    Answered by olivia on March 24, 2017 at 03:32 AM

    Hi,

    I have checked your account and it is seen that it was auto suspended by our system because of phishing issue. I have checked your form 62906479302156 and I noticed that you are collecting driver license, passport and State Issued Identification Card Information via Image Upload.

    Please look at our Terms of Use. You cannot gather sensitive information from the submitters. If you collect these data, your account was suspended by our system automatically.

    I have removed form field (image upload field) related with phishing and reactivated your account. 

    You can use your forms now. 

    If you need any other supports, please feel free to let us know.

    Thank you.