Why am I getting "Form not found" error?

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    cwalkercfli21
    Asked on March 23, 2017 at 07:15 PM

    Hi,My account is cwalkercfli21 and all of my forms are down.  Is there a service outage? I am on an unpaid account and only have 5 forms. I am also under my monthly limit. Any assistance would be appreciated : )

    My account is cwalkercfli21 and all of my forms are down.  Is there a service outage? I am on an unpaid account and only have 5 forms. I am also under my monthly limit. Any assistance would be appreciated : )

     

  • Profile Image
    olivia
    Answered on March 24, 2017 at 03:32 AM

    Hi,

    I have checked your account and it is seen that it was auto suspended by our system because of phishing issue. I have checked your form 62906479302156 and I noticed that you are collecting driver license, passport and State Issued Identification Card Information via Image Upload.

    Please look at our Terms of Use. You cannot gather sensitive information from the submitters. If you collect these data, your account was suspended by our system automatically.

    I have removed form field (image upload field) related with phishing and reactivated your account. 

    You can use your forms now. 

    If you need any other supports, please feel free to let us know.

    Thank you.