What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails from contact form are going to junk mail again

    Asked by DaveOnFidalgo on March 23, 2017 at 09:10 PM

    I have two different "Contact Us" forms for two different blogs.  One is working correctly and arriving in the correct inbox.  The other is going to junk mail again.  I had this straightened out once, but recently I switched my email client to Outlook 2016.  This is only one of the problems this change created.

    This is the form in question:  https://www.jotform.com/build/2942026179

    As far as I can tell, both forms are set up the same way.  Can you suggest a fix for the troublesome form to keep it out of junk mail?

    Thank you very much.


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    JotForm Support

    Answered by BJoanna on March 24, 2017 at 03:52 AM

    Please mark them as "Not Junk". This should prevent further emails from being filtered.

    You can also add us to your contact list and whitelist JotMails IP Addresses.

    You can also check this this article:


    Hope this will help. Let us know if you need further assistance.