What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms are disabled but im not over my limit

    Asked by DADBLAMEJANGLES on March 23, 2017 at 10:34 PM

    I purchased a plan and I have only 68 forms used and now theyre disabled. can this issue be fixed? if not I'd like to discontinue use and get a refund. I just upgraded my free account a few days ago thinking that my forms would be fixed and I can not use them still.

  • Profile Image
    JotForm Support

    Answered by amy on March 24, 2017 at 04:04 AM

    Hi,

    I inspected your account and I found that your account has been suspended because of phishing fields. 

    Please note that Jotform users cannot collect this kind of sensitive data by using text field etc. It's against to our Terms of Use. You can only use our payment tools in order to get payments. If you don't want to get payment and if you need only payment authorization you can enable the "Authorization Only" feature.

    Please check our user guides:

    How to Enable Payment Authorization

    Mastering Payment Form Integrations with JotForm

    I deleted this fields from your form and activated your account again. 

    Thank you for your help to protect the privacy of our users.

    Kindest Regards.