What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms are missing. What happened to them?

    Asked by pwgoodman on January 03, 2011 at 04:47 PM

    My forms are listed on the MyForms page but when I click the Edit symbol a blank page appears. This happens with all four of my forms. I can still see the form by clicking on its link in my web page but am unable to see it in JotForm. I need to edit them or start over elsewhere. What is going on??

    PGoodman

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    Answered by Banic2102 on January 03, 2011 at 06:01 PM
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    JotForm Founder

    Answered by aytekin on January 04, 2011 at 10:39 AM

    I think there is a problem on the IE7. Because similar problems were reported by other IE7 users. We will look into this problem. Please try a different browser for now.  

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    JotForm Founder

    Answered by aytekin on January 04, 2011 at 11:22 AM

    Fixed now. Sorry about that. A change we made today caused this. We will add IE7 form builder test to our selenium tests so this does not happen again. 

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    Answered by dateuntour on January 20, 2011 at 08:44 PM

    Aytekin what's a IE7 because my forms are missing too!! help!

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    JotForm Support

    Answered by abajan on January 20, 2011 at 08:54 PM

    IE7 is short for Internet Explorer 7. Are you using Internet Explorer 7 to administer your forms? Try using a different browser and see if the problem goes away.

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    Answered by dateuntour on January 20, 2011 at 09:07 PM

    ah! ok  I'm using Safari, do you think that's the problem?

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    Answered by dateuntour on January 20, 2011 at 09:13 PM

    Actually, I enter to my account in Chrome and is the same problem :(

    this is the link with my first message referring to this same problem http://www.jotform.com/answers/9650-Why-all-my-forms-were-erased

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    JotForm Founder

    Answered by aytekin on January 21, 2011 at 10:07 AM

    I logged into your account and I see all of your forms fine. Can you make sure that you are not in another folder such as Trash. Click on the "Main" icon at the top.