What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions page: After submission downloads, the word "Generating..." does not stop or end

    Asked by faridpocket on March 24, 2017 at 04:59 AM
    I'm having this kind of problem too.
    It keeps saying "generating...." after it downloaded the first file.
    I even tried using a different browser but the problem is still the same
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    JotForm Support

    Answered by Charlie on March 24, 2017 at 06:33 AM

    Apologies for the inconvenience.

    I have replied to your inquiry on this thread you opened earlier: https://www.jotform.com/answers/1101197. I've escalated it to our developers to have it checked and fixed. Please refer to that link for updates. 

    Thank you.