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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions download in Excel and CSV: Fail to download all subimssions

    Asked by hparkin on March 24, 2017 at 05:16 AM

    When downloading a large amount of information the site usually splits the download over several files, but the site seems to be getting stuck after the first file has downloaded - the 'download next part' message isn't appearing.


    Can this be fixed?

    Page URL:

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    JotForm Support

    Answered by Nik_C on March 24, 2017 at 07:08 AM

    I tested your form and I was able to replicate this problem, the downloading is stuck after the first batch.

    I forwarded this thread to our backend team for further investigation.

    We'll inform you once the issue is resolved.

    Thank you for reporting it.



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    JotForm Support

    Answered by Nik_C on March 30, 2017 at 09:31 AM

    This issue should be fixed now.

    Please check and let us know how it worked for you.

    Thank you and we apologize for the inconvenience.


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    Answered by hparkin on March 30, 2017 at 09:45 AM
    Thank you, yes this appears to be working fine now.
    Kind Regards,
    Howard Parkin
    SHQE Consultant
    QA HO Pack Workstream Manager
    Turner & Townsend Project Management
    T: 0161 237 7783 | M: 07535641839 | http://www.turnerandtownsend.com