- hparkinAsked on March 24, 2017 at 05:16 AM
When downloading a large amount of information the site usually splits the download over several files, but the site seems to be getting stuck after the first file has downloaded - the 'download next part' message isn't appearing.
Can this be fixed?
- JotForm SupportNik_CAnswered on March 24, 2017 at 07:08 AM
I tested your form and I was able to replicate this problem, the downloading is stuck after the first batch.
I forwarded this thread to our backend team for further investigation.
We'll inform you once the issue is resolved.
Thank you for reporting it.
- JotForm SupportNik_CAnswered on March 30, 2017 at 09:31 AM
This issue should be fixed now.
Please check and let us know how it worked for you.
Thank you and we apologize for the inconvenience.
- hparkinAnswered on March 30, 2017 at 09:45 AMThank you, yes this appears to be working fine now.
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