Submissions download in Excel and CSV: Fail to download all subimssions

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    Asked on March 24, 2017 at 05:16 AM

    When downloading a large amount of information the site usually splits the download over several files, but the site seems to be getting stuck after the first file has downloaded - the 'download next part' message isn't appearing.


    Can this be fixed?

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    Answered on March 24, 2017 at 07:08 AM

    I tested your form and I was able to replicate this problem, the downloading is stuck after the first batch.

    I forwarded this thread to our backend team for further investigation.

    We'll inform you once the issue is resolved.

    Thank you for reporting it.



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    Answered on March 30, 2017 at 09:31 AM

    This issue should be fixed now.

    Please check and let us know how it worked for you.

    Thank you and we apologize for the inconvenience.


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    Answered on March 30, 2017 at 09:45 AM
    Thank you, yes this appears to be working fine now.
    Kind Regards,
    Howard Parkin
    SHQE Consultant
    QA HO Pack Workstream Manager
    Turner & Townsend Project Management
    T: 0161 237 7783 | M: 07535641839 |