What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can my Suspension be Cancelled?

    Asked by Adedeji David Aderibigbe  on March 24, 2017 at 06:02 AM

    Dear Jot Form,


    Could you check your records.


    I feel I have been erroneously Suspended.

    I have been subscribed to your service on the for over 3 years and I have not for once abused the service.

    Purpose of my usage: To Generate Registration Code for Applicant of a current Project.

    If you have asked for username or password in one of your forms, please describe the reason: I have NEVER requested for Username and Password on any of my past or current forms. You could please verify in your record.

    Provide the URL of your web site where you use these form: www.DejiKing.com

    Kindly have this rectified ASAP as this project is solely dependent on the form.

    It is most certain that we would require a paid package when we have larger projects in the sooner or later future

    We look forward to your prompt action in rectifying this issue.

    Thank you.

    Warm Regards,
    Adedeji David Aderibigbe,
    B.Sc Tourism Studies.
    CEO | Dejimanaire King Entertainment (www.dejiking.com)
    &
    Senior Manager | Aridunu.com
    +234 (0) 809 835 6261

    --------------------------------------------
    On Fri, 3/24/17, JotForm <noreply@jotform.com> wrote:

    Subject: Your JotForm Account dejiman is Suspended
    To: adedeji@ymail.com
    Date: Friday, March 24, 2017, 6:32 AM


        Our automatic phishing detection system has suspended your
    JotForm
        account. Your forms are currently disabled.


        If you would like us to review this decision please reply
    to this
        email and provide these information:
       
            Describe the purpose of your forms.
            If you have asked for username or password in one of
    your forms, please
    describe the reason.
            Provide the URL of your web site where you use these
    forms.
       

    We will try to resolve this issue as quickly as possible.


    JotForm Team


    Page URL:
    www.DejiKing.com

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 24, 2017 at 07:46 AM

    I checked your account and this is the form that it's the problematic one: http://www.myjotform.com/form/70820472875562 and these are the problems:

    All those words trigger our anti-phishing system. I removed them from your form so I could re-activate your account. If you could put some other wording there so it can work for you that would be great.

    I re-activated your account, if you have any further questions please let us know.

    Thank you!