Using the 'auto-hide empty fields' does not seem to exclude from email notification?

  • Profile Image
    Laina
    Asked on June 27, 2012 at 08:52 PM

    Hi Jot Form, I've read several entries that seem to deal with this, but I'm still unclear. We have a form that allows our customers to check in their pets online. As many users probably do, we need to print the email for the customer's record and if they only fill out the form for one pet, we don't need or want to have pages of empty form fields. 

    I thought that having the 'auto hide empty fields' would apply to the email, not just the view in the jotform interface...but to no avail. Is there any way to exclude empty field from the EMAIL notification? 

    Thanks!

  • Profile Image
    jeanettebmz
    Answered on June 27, 2012 at 09:06 PM

    Email notification templates cannot be changed dynamically.

    A workaround could be to create several email templates and apply conditions to them.

    However this might not feet into your case

    At any rate, please review this thread   so you can have an idea of what I am talking about


    Best regards

    Jeanette 

     

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    kenneth
    Answered on March 23, 2013 at 04:47 AM

    Hi,

    We have a new feature in jotform. This is the "Hide Empty Fields on Emails" from advance tab under Preferences. Have you tried these already? Please confirm if these works in your side.

    Note: if the email alert has been edited, it becomes now 'dirty' if how we call it. Which means the said feature will not be work anymore, unless you recreate the email alert.

    Thank you,
    Kenneth