My email not working???

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    Asked on March 24, 2017 at 08:56 AM

    For some reason when i login, it see that my email is not working??? I don't understand. My email is

    It has to work, because i live off of my emails for work and I get at least 200 a day for work. Someone please fix this. And to be perfectly honest, i haven't signed up for your paid service yet because of this exact reason. 

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    Answered on March 24, 2017 at 11:51 AM

    Apologies for the inconveniences this may have caused to you. 

    I've checked your email address and found it in our bounce list, here's the reason for that: 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I already removed it from our bounce list so you should receive emails now, to avoid bouncing problems we recommend to follow  the steps on this guide: How-to-Prevent-Email-Bouncing-Related-Issues

    Another way to avoid emails being blocked and addresses being bounced is by whitelisting our IP addresses, this way your mail server does not block emails from JotForm: Whitelisting-JotMails-IP-Addresses

    You could also use your own mail server info to send your emails and avoid bouncing issues, this guide will help you to set up an SMTP sender: How-to-Setup-SMTP-for-a-Form

    Hope this helps.