What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My email not working???

    Asked by nationwidecreditexperts on March 24, 2017 at 08:56 AM

    For some reason when i login, it see that my email is not working??? I don't understand. My email is Craig@getmeapproved.info.

    It has to work, because i live off of my emails for work and I get at least 200 a day for work. Someone please fix this. And to be perfectly honest, i haven't signed up for your paid service yet because of this exact reason. 

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    JotForm Support

    Answered by Kevin_G on March 24, 2017 at 11:51 AM

    Apologies for the inconveniences this may have caused to you. 

    I've checked your email address and found it in our bounce list, here's the reason for that: 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I already removed it from our bounce list so you should receive emails now, to avoid bouncing problems we recommend to follow  the steps on this guide: How-to-Prevent-Email-Bouncing-Related-Issues

    Another way to avoid emails being blocked and addresses being bounced is by whitelisting our IP addresses, this way your mail server does not block emails from JotForm: Whitelisting-JotMails-IP-Addresses

    You could also use your own mail server info to send your emails and avoid bouncing issues, this guide will help you to set up an SMTP sender: How-to-Setup-SMTP-for-a-Form

    Hope this helps.