What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions on Bronze account

    Asked by benbennett on March 24, 2017 at 09:19 AM

    Am I right in thinking that I get an allocation of 1000 submissions every month? So for example if I got 1000 submissions in April, in June I would then get another 1000 submissions. 

     

    As I've upgraded and it still says I've had 96 submissions, but most of them were last month. Why do they still remain?

     

     

  • Profile Image
    JotForm Support

    Answered by BJoanna on March 24, 2017 at 12:14 PM

    I have checked and your account is on Bronze plan. This month you received 97 submissions and limit for Bronze Plan is 1,000 submissions. 

    Please note that submission counter is not reset at the moment you upgrade account it will be reset to zero at every first day of the month. On April 1st submission counter will be reset to zero. 

    Hope this will help. Feel free to contact us if you have any other questions.