What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot edit/cannot return to v4

    Asked by ASNA123 on March 24, 2017 at 09:58 AM

    I switched to v3 this morning while building a form because v4 wouldn't allow me to edit a text field.  Now v3 isn't letting me add a field at all.  When I try to return to v4, the box goes away before I can click on it.  Any suggestions?  I've included the form link below

    Page URL:
    https://form.jotformpro.com/70823577318967

  • Profile Image
    JotForm Support

    Answered by BJoanna on March 24, 2017 at 12:54 PM

    I have cloned your form but I was not able to replicate any of your issues. 

    I was able to edit text field in Version 3 and in Version 4. 

    In version 3 to edit text field, select your field and click on Edit HTML button. Then edit your text and click on Complete button.

    In version 4 click on edit text option.

    I was also able to add new fields in both versions. 

    You can switch back to Version 4 on settings page of your account. 

    I have cleared your form cache. Please try to edit your form again. You can also try to use some other browser. 

    Let us know if you need further assistance.