What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my account suspended?

    Asked by Geraldo Darling  on March 24, 2017 at 10:14 AM

    DVD instalandoTudo 2017

    Hi,

    Please click on the link below to complete this form.
    https://form.jotformz.com/70816341036652

    Page URL:
    www.instalandoTudo.com.br

  • Profile Image
    JotForm Support

    Answered by Kiran on March 24, 2017 at 01:12 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing.

    I have checked your account and see that the form is normal and clean. I have activated your account and the form should be displayed normally. Please check and let us know if you need any further assistance. We will be happy to assist. 

  • Profile Image

    Answered by GeraldoDarling on March 24, 2017 at 02:46 PM
    OK Kiran, BDAVID.
    Okay, David. It's impossible to open anything relative to JOTFORM. I only managed, after clearing my entire registry, to google and clear everything relative to JOTFORM. It may seem like a coincidence, but after I cleaned up all 123contactform, I was able to log in and send the form I created to my email. I do not know how to copy, or send to my site. Anyway thank you. Geraldo Darling
    OK. Tkank you.
    Geraldo Darling
    -------Mensagem original-------
    De: JotForm
    Data: 24/03/2017 14:11:37
    Para: geradarling@hotmail.com
    Assunto: Re: Why is my account suspended?
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by Kiran
    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing.
    I have checked your account and see that the form is normal and clean. I have activated your account and the form should be displayed normally. Please check and let us know if you need any further assistance. We will be happy to assist.
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  • Profile Image
    JotForm Support

    Answered by Kiran on March 24, 2017 at 04:34 PM

    Glad to see that you are now able to login to your account and see the forms.

    I do not know how to copy, or send to my site.

    Do you mean to say that you want to know how embed the form on your web site?  If so, please refer to the guide below that can help you with this.

    https://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page

    Let us know if you are referring something different. We will be happy to help.