Why is the form payment different from what Paypal shows after submission?

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    pccstudentmin
    Asked on March 24, 2017 at 10:57 AM

    I created a registration form with a payment option of $250.  I registered my daughter and the paypal screen that comes up after the registration said $300.  Is this paypal error or Jotform problem?  Please advise.

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    Jim_R
    Answered on March 24, 2017 at 02:03 PM

    There's a chance that when you tested it, the Non-Refundable Deposit (which amounts to $50) was also ticked when you submitted the form, thus causing it to cost $300.

    Please test it again with only the Full Amount ticked as shown above. If you still see $300 as the total in Paypal, kindly get back to us with a screenshot of both the form (prior to submission) and Paypal screen (after submission) so we can have a closer look.

    Related guide: How-to-add-screenshots-images-to-questions-in-support-forum