Why does my email address not work on the form.

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    Asked on March 24, 2017 at 10:58 AM

    I do not understand why our email is in the bounce list.  The email is correct but none of the forms are going to it.  Can you advise.  Below is the message we are getting.  Thanks Annie

    The message says:  We recently were not able to email you because your email address "purrfectcompanions01@yahoo.ca" is in our bounce list.


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    Answered on March 24, 2017 at 01:55 PM

    There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or JotForm is on your blacklist.

    I have checked and email address you provided is in the bounce list. Our system gave following result:

    purrfectcompanions01@yahoo.ca is IN the bounce list 

    Reason(s) : smtp; 554 Message not allowed - [PH01] Email not accepted for

    I have now removed it from the bounce list.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

    Hope this will help. Let us know if you need further assistance.

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    Answered on March 24, 2017 at 02:05 PM

    I accidentally sent you password reset email. Please disregard it.