What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why does my email address not work on the form.

    Asked by Meshee on March 24, 2017 at 10:58 AM

    I do not understand why our email is in the bounce list.  The email is correct but none of the forms are going to it.  Can you advise.  Below is the message we are getting.  Thanks Annie

    The message says:  We recently were not able to email you because your email address "purrfectcompanions01@yahoo.ca" is in our bounce list.


  • Profile Image
    JotForm Support

    Answered by BJoanna on March 24, 2017 at 01:55 PM

    There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or JotForm is on your blacklist.

    I have checked and email address you provided is in the bounce list. Our system gave following result:

    purrfectcompanions01@yahoo.ca is IN the bounce list 

    Reason(s) : smtp; 554 Message not allowed - [PH01] Email not accepted for

    I have now removed it from the bounce list.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

    Hope this will help. Let us know if you need further assistance.

  • Profile Image
    JotForm Support

    Answered by BJoanna on March 24, 2017 at 02:05 PM

    I accidentally sent you password reset email. Please disregard it.