What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unverified PayPal Account

    Asked by Avideolink on March 24, 2017 at 11:47 AM

    Hello,

     

      I believe the reason I am not able to take payments is the account is unverified.  I thought I did everything correctly when setting up.  Why would I be getting this message?

     

    Thank you,

    August

  • Profile Image
    JotForm Support

    Answered by david on March 24, 2017 at 03:03 PM

    I checked your PayPal field settings and everything looks to be correct.  Under where you enter you API username/password and such, there is a button to verify the integration:

    Click that to ensure your settings are correct.  Once verified, you should be able to receive payments.  Since you are using a PayPal Pro field, make sure you have a PayPal Pro or Business account.