What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I received email notices that we have used up all our views (over 1,000) for the month.

    Asked by ursmedical on March 24, 2017 at 12:18 PM

    I received email notices that we have used up all our views (over 1,000) for the month.  can that be correct?  we've only received about 10 inquiries.

    perhaps we have the forms set up incorrectly?  please advise.

    Page URL:
    www.ursmedical.com

  • Profile Image
    JotForm Support

    Answered by BJoanna on March 24, 2017 at 03:48 PM

    Free accounts are limited to 1,000 form views per month. I have checked and your forms were viewed 1,072 times this month. Because of that your account went overlimit and your forms are disabled. Each time your form is viewed/loaded it will be counted as one form view. 

    You can upgrade your account to any of the paid plans to get higher limits and to enable your forms immediately. You can find more about different account type on our pricing page.

    However if you don't want to upgrade, you have to wait until your form view counter resets to zero which will be on every first day of the following month.

    More about form views you can find inside of this guide:

    Form View Limits: What is it all about?

    Let us know if you need further assistance.