Email is on your bounce list but I can't remove it

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    luluwebdesign
    Asked on March 24, 2017 at 02:58 PM

    Every time I log into Jotform it tells me the email is on the bounce list. I click remove, but I get the same message over and over. In addition, I am not receiving any notifications sent via my jotform.

     

    Please help!

     

     

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    david
    Answered on March 24, 2017 at 05:39 PM

    I checked on our end and your address is not currently in the bounce list.  If an address is continually being placed on our bounce list, the email provider is likely blocking one or more of our sending IP's or filtering content in the email notifications. 

    To prevent this, you can send notifications from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form