What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email is on your bounce list but I can't remove it

    Asked by luluwebdesign on March 24, 2017 at 02:58 PM

    Every time I log into Jotform it tells me the email is on the bounce list. I click remove, but I get the same message over and over. In addition, I am not receiving any notifications sent via my jotform.

     

    Please help!

     

     

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    JotForm Support

    Answered by david on March 24, 2017 at 05:39 PM

    I checked on our end and your address is not currently in the bounce list.  If an address is continually being placed on our bounce list, the email provider is likely blocking one or more of our sending IP's or filtering content in the email notifications. 

    To prevent this, you can send notifications from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form