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    Thank You Page not working

    Asked by CCHoward on March 24, 2017 at 05:38 PM
    Also: the Thank You screen is not showing up after I submit the form. I tried using the JotForm plugin and just embedding the script. Please help.
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    JotForm Support

    Answered by Jan on March 24, 2017 at 05:56 PM

    I was able to replicate the issue when I did a test submission. Here's a screenshot:

    Please try to re-embed the form using the iFrame method. This will prevent script conflicts between the form and the webpage. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.

    Hope that helps. Let us know if you're still having issues. Thank you.

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    Answered by CCHoward on March 25, 2017 at 11:37 AM

    Hi there. I tried the iFrame code and the Thank You message still did not show up.

    Char

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    Answered by Boris on March 25, 2017 at 02:26 PM

    I have checked your affected form, Char, and I think I've discovered the cause. It seems that the Thank You message has not been successfully saved on your form, so the actual Thank You message is empty, and such empty message is shown successfully.

    To resolve the issue, simply open your form's Thank You page editor, and make any kind of change to the thank you page. You can even simply add some empty space, and then erase it - it will trigger a re-saving of the Thank You message, and it should be showing correctly after that.

    You can edit your affected form's Thank You message directly over the following link:

    https://www.jotform.com/build/70825265260959/settings/thankyou

    Please try it out and let us know should you need further assistance.

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    Answered by CCHoward on March 25, 2017 at 02:38 PM

    There is a thank you message there. Please view screenshot.

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    JotForm Support

    Answered by jonathan on March 26, 2017 at 01:57 AM

    I was able to reproduce the issue when I test using only the form itself https://www.jotformpro.com/form/70825265260959

     

    It seems that the form was corrupted already and we could not find ways within the Form Builder to fix the issue on the form.

    I have forwarded this to our next level support so that they can take a look as well.

    We will notify you here once we have fixed the issue.

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    JotForm Support

    Answered by Rose on March 27, 2017 at 06:24 AM

    We are sorry for this inconvenience. 

    Your default thank you page settings had been already arranged according to JotForm old version thank you page options and it could not reflect to version 4.0. I had to switch back to  fix it. When you submit your form, the thank you page will appears now. 

     

    If you need any other assistance by our side, please do let us know. We would be pleased to help you.