Trying to set up sender email - not working

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    Asked on March 24, 2017 at 05:41 PM

    I want to remove the noreply email from Jotform and send confirmation order emails through another email address. When I set it up, it says the SMTP configuration is incorrect and reverts back to the default Jotform email.

    We followed the instructions directly on the site, still no luck.


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    Answered on March 24, 2017 at 08:55 PM

    I would suggest you to check the SMTP settings with your mail server provider, you could also check the settings on this tool: 

    If after checking your SMTP settings and verifying they work properly you cannot receive emails using your SMTP settings, please let us know.