Not receiving emails

  • Profile Image
    natedrye
    Asked on June 28, 2012 at 08:45 AM

    Hello! Thank you for helping.

    I had a person tell me that they submitted several of our forms yesterday and I did not recieve any of the notification emails. This is sudden as I always receive the emails and all of the conditions look correct. Please let me know what i need to do to recieve technical support.

    Thank you,

    Melissa Zaetz

    Diretcor of Operations

    Abundant Life Church

    410-761-9075

    alc@abundantlifechurch.us

  • Profile Image
    gori-mathew
    Answered on June 28, 2012 at 09:23 AM

    Hi Melissa;

    I have checked your mail logs and can see mails delivered to your address, there seems to be no issue from our end. (See the logs below)

    ------------------------------------------------------------------------------------------------------------------ /var/log/jotform/amazonSES.log:[17/Jun/2012:17:18:37 -0400] 93024951625 AmazonSES
    Sent email to alc@abundantlifechurch.us, ndrye@abundantlifechurch.us - MessageID:00000137fc4fcd6c-
    4ed5fb-50fb-4ca4-bc4c-a41c9e542ba7-000000 -RequestId:0021d9eb-b8c2-11e1-9092-d16f985a1142

    ------------------------------------------------------------------------------------------------------------------

    In a nutshell, these messages mean that the email alerts were sent to the address you specified without any problems at all.Please do check your Spam/Junk/Bulk Mail folders for the missing email messages

    Please can you try to whitelist jotmail server ips shown on this link; http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Lets know if this problem persists.