What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms disabled?

    Asked by blueoceanp on March 25, 2017 at 03:00 AM


    I just create the forms and they work great.  Now they can't be opened with message "Form is disabled"????  I didn't disable any.


    Please assist.

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    JotForm Support

    Answered by AIDAN on March 25, 2017 at 09:36 AM

    Hi, thank you for contacting us.

    Upon inspection I found that your account got autosuspended because your form "Credit Card Authorization Form" is collecting credit card information, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    You may consider using one of our payment integration solutions, especially the ones that allow you to enable payment authorization.

    I hope this helps. If you need further assistance please let us know. Thank you.