What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to access my forms, it says "Form not found".

    Asked by vn7labs on March 25, 2017 at 07:09 AM

    Plz unlock my form, thanks

  • Profile Image
    JotForm Support

    Answered by Mike_G on March 25, 2017 at 11:21 AM

    We would like to apologize for any inconvenience. Upon checking your account I see that it is on auto-suspended status because of the field described by my colleague in the thread you opened yesterday. https://www.jotform.com/answers/1101188

    Please be informed that we have an anti-phishing tool that scans each form on every account 24/7. Any form suspected of any phishing activities as described in our terms (https://www.jotform.com/help/8-Terms-of-Use) are automatically suspended.

    Like, my colleague, I have reactivated your account, however, please be aware that you need to follow the instructions he provided in the other thread to avoid this from happening again.

    Thank you.