What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am unable to preview or share my form

    Asked by rudesmic on March 25, 2017 at 10:39 AM

    I cant preview or share my form.  Everytime I try to do this it says that the form is not found and form is disabled but it is not disabled.  What can I do about this?

    Page URL:
    https://form.jotform.us/70825627404153

    Screenshot
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    JotForm Support

    Answered by AIDAN on March 25, 2017 at 12:35 PM

    Hi, thank you for contacting us.

    Upon inspection, I found that your account got autosuspended by our form review scripts, because your form "Donors Unite Charity Membership Form" is collecting credit card information, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    You may consider using one of our payment integrations. We have a guide on that here: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    I hope this helps. If you need further assistance please let us know. Thank you.