- blpvaAsked on March 25, 2017 at 12:45 PM
I keep receiving the red message of "you are out of space, upgrade now!" when I'm no where near the 25 forms, 1,000 submissions, or anything else. Is there a reason it is telling me this?
- AIDANAnswered on March 25, 2017 at 01:23 PM
Hi, thank you for contacting us.
Upon inspection of your account, I found that it's in the Free status, which means you have 5 forms not 25, and 100 monthly submissions not 1,000.
I also found that you have reached the limit of the payment submissions (16 out of the 10 your Free status allows).
We have a guide on understanding your account usage limits here: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-Limits
I hope this helps. If you need further assistance please let us know. Thank you.