What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How am I "out of space"?

    Asked by blpva on March 25, 2017 at 12:45 PM

    Good morning,
    I keep receiving the red message of "you are out of space, upgrade now!" when I'm no where near the 25 forms, 1,000 submissions, or anything else. Is there a reason it is telling me this?

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    JotForm Support

    Answered by AIDAN on March 25, 2017 at 01:23 PM

    Hi, thank you for contacting us.

    Upon inspection of your account, I found that it's in the Free status, which means you have 5 forms not 25, and 100 monthly submissions not 1,000.

    I also found that you have reached the limit of the payment submissions (16 out of the 10 your Free status allows).

    We have a guide on understanding your account usage limits here: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-Limits

    I hope this helps. If you need further assistance please let us know. Thank you.