How am I "out of space"?

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    Asked on March 25, 2017 at 12:45 PM

    Good morning,
    I keep receiving the red message of "you are out of space, upgrade now!" when I'm no where near the 25 forms, 1,000 submissions, or anything else. Is there a reason it is telling me this?

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    Answered on March 25, 2017 at 01:23 PM

    Hi, thank you for contacting us.

    Upon inspection of your account, I found that it's in the Free status, which means you have 5 forms not 25, and 100 monthly submissions not 1,000.

    I also found that you have reached the limit of the payment submissions (16 out of the 10 your Free status allows).

    We have a guide on understanding your account usage limits here:

    I hope this helps. If you need further assistance please let us know. Thank you.