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  • Profile Image

    My nomination form is not working

    Asked by chanisethompson on March 25, 2017 at 02:05 PM

    I created my form but its not working, when i click on submit it just says please wait and thats it, nothing seems to happen after that. it just keep saying it until i refresh the page and still nothing happens.

    Page URL:
    http://international-achievers-awards.co.uk/nominate-here/

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 25, 2017 at 09:01 PM

    I've checked your webpage and I can see there're some errors in the web console, this may happen due to conflicts between the script on your form and the scripts on your webpage. 

    What I would suggest you is to re-embed your form using its iFrame code, but removing the JavaScript part, example: 

        <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/FormID"

          frameborder="0"

          style="width:100%;

          height:4680px;

          border:none;"

          scrolling="yes">

        </iframe>

    Highlighted is the height value that you could increase depending on the height of your form. 

    Hope this helps. 

  • Profile Image
    JotForm Support

    Answered by Mike_G on March 26, 2017 at 10:23 AM

    I would like to apologize for any inconvenience, however, for some reason, your most recent reply in this thread did not post here.

    I understand that you are still having the same issue.

    I have checked the website and I still see the <script> part of the iframe code being present.

    Did you try what my colleague, Kevin, have suggested above and just changed it back again to what it was formerly? If yes, can you try to remove the <script> part again, please? We would also like to ask permission to do a test submission on the form in your website.

    We will wait for your response.

    Thank you.

  • Profile Image

    Answered by Chanise Thompson on March 26, 2017 at 10:26 AM

    Thank you for your reply. 

    I did do that but it did not work so I did it back that way and created a new Form.  

    It worked that time with the script but not sure for how long. 

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 26, 2017 at 12:20 PM

    Hello Chanise,

    I did test your webpage where you have embedded your form and it seems to work as expected. I was able to submit your form successfully and thank you message was also displayed successfully. Please check the screenshot below:

     

    Your form seems to be working just fine, do get back to us if the issue persists.

    We will wait for your response.

    Thank you!