Egnyte Integration: Authentication failed error even when credentials are correct

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    Shatter
    Asked on March 25, 2017 at 02:11 PM

    I have tried to connect Egynte so many times I am losing my mind.

    If I am logged into Egynte or logged out i get the same results. "Authentication Failed! Please check credentials" I know i am typing my username and password correctly. I can log in on their website all day long. Not from the zapier pop window 

     

    Any ideas?

  • Profile Image
    Kevin_G
    Answered on March 25, 2017 at 10:29 PM

    I've tested on my end and I can see the same even when I'm currently logged-in into my Egnyte account, I will forward the issue to our second level so our developers can take a look to the issue. 

    We will let you know as soon as we get any update about it. 

     

  • Profile Image
    berkay
    Answered on March 27, 2017 at 07:34 AM

    Hi,

     

    We apologize for the trouble that caused to you. It is fixed now.

    You can keep using Egnyte integration.

    Regards,

    Berkay.