My Autoresponder Emails go to notification email instead of recipient email.

  • abweh
    Asked on March 25, 2017 at 2:20 PM

    I cloned my form into a new account. All is working fine except for the fact that the AUTORESPONDER EMAILS are sent to me (notification email) instead of the client (recipient).

    In fact I receive two emails; the notification email and the autoresponder email. 

  • Kevin Support Team Lead
    Replied on March 25, 2017 at 11:00 PM

    Your email autoresponders are being handled with conditions so far, you've set a fixed email recipient address on them:

    My Autoresponder Emails go to notification email instead of recipient email Screenshot 20

    I would suggest you to change the fixed email address and use the email field of your form instead, this guide will help you to get the email field's name of your form: https://www.jotform.com/help/146-How-to-find-field-IDs-and-names 

    Hope this helps. 

  • eganet2
    Replied on March 26, 2017 at 3:49 AM

    Got it! Thanks.