What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I am not getting any mail?

    Asked by Roberto Oliva  on March 25, 2017 at 03:20 PM
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    JotForm Support

    Answered by Kevin_G on March 25, 2017 at 11:55 PM

    I have checked your email address and found it in our bounce list, this is the reason why you were not getting emails from your form submissions.

    Here's the reason about why it was added to our bounce list: 

    Reason(s) : smtp; 552 5.2.0 wjFC1u01U31c6ex01 - wjFC1u01U31c6ex01jFCMp

    I've already removed it so you can receive emails now, please also follow this guide in order to prevent bouncing issues in the future: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    Also, this happens when the recipient mail server rejects the email, it may be due to temporary issues or any missing info in the email (that should be fixed by following the guide provided above), you could also ask your email provider to whitelist our IP addresses, that will help to get addresses blocked due to any security filter: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.