What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Autosuspended

    Asked by Craig Johnson  on March 25, 2017 at 03:41 PM

    I noticed the forms on my website say form not found.  I was not told that my forms would be disabled for any reason.

    I haven't signed on to JotForm in years so I was trying to guess my password.  I also let Dashlane try.  Now you have autosuspended my account.  Please reactivate it so I can reset my password and build some new forms.  It's costing me business every day your forms don't work.


    Craig Johnson

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    JotForm Support

    Answered by Mike_G on March 26, 2017 at 02:53 AM

    We would like to apologize for any inconvenience this had caused you. Please allow me to help you with your concern.

    I have checked your account to verify the reason why it got suspended and found the form entitled, "2017 Preventive Maintenance Programs", having credit card number and expiration date fields in it.

    Please be informed that we have an anti-phishing tool that scans every form in every account 24/7. Any forms found or suspected of violating our terms (Terms-of-Use) will result in automatic suspension of the account that owns it.

    In order for me to help you reactivate your account, I have deleted the fields from the said form that caused the issue you're having. You should be able to access your account and forms again.

    If you have any further questions or concerns regarding this, please feel free to contact us again anytime.

    Thank you.