What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions: Two submissions are blank

    Asked by femsport on March 25, 2017 at 07:53 PM

    RE:  Femsport Entry Form - Kamloops

     

    There were two forms which do not show ANY information.  I know that these forms were completed properly by our client because we recieved payment.  Payment cannot be made unless the form is completely fill in.

    The completed forms were received in our email in-box, but when we went to the Jot Form site to print the submission they were blank.  We have concluded that the two blank submissions are from Julie Klassen and Amy Peltier.

    We have left them in our submissions area for you to look at. 

    Thanks!

    ~ Nancy Lockington ~

    Page URL:
    http://femsport.tv/entry-forms/kamloops

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    JotForm Support

    Answered by BJoanna on March 26, 2017 at 04:46 AM

    I have checked submission page of your form and I also saw that two submissions are blank.

    I have also checked email logs on your account and I saw that Notifications that were sent to you for those two submissions are not blank.

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

  • Profile Image
    JotForm Support

    Answered by candy on March 27, 2017 at 10:37 AM

    We're sorry for the inconvenience you have.

    Unfortunately, as our developers said we are not able to retrieve the missing submissions back.

    However, you are able to import them by using our Import Data application after entering them into an excel sheet.

    Or, you can edit your submissions by replacing the information with the notification email that you've received.

    Thanks.