What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why were my forms disabled?

    Asked by NightOwl4 on March 25, 2017 at 07:59 PM

    This is a HORRIBLE way to run a business.

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    Answered by NightOwl4 on March 26, 2017 at 04:24 AM

    And now my account is AutoSuspended.


    Come on!!


    What's going on over there?


    Why in a million years would I upgrade with this sort of negligence happening!?


    Fix it, please. :/

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    JotForm Support

    Answered by AIDAN on March 26, 2017 at 08:02 AM

    Hi, thank you for contacting us.

    Please note that your account got autosuspended by our review systems, because they suspected a violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    I have manually examined your forms and concluded that your account is in compliance, so I have re-activated it.

    Apologies for any inconvenience.

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    Answered by NightOwl4 on March 26, 2017 at 08:12 PM

    Yeah, phishing and/or collecting information isn't even remotely related to the forms I created. Jotform's "review system i.e. inspection bots need to be debugged.

    Anyway, thanks!