What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Feedback.

    Asked by enkidu on June 28, 2012 at 11:28 AM

    I liked JotForm much. I wish you all the best.

    But I think that you bite more than you can chew. I was your customer for years. And for years I was bothered with the same kind of problems.

    http://www.jotform.com/answers/59037-Problem-could-not-instatiate-mail-function#5

    http://www.jotform.com/answers/61207-Jotform-banned-in-the-UK-on-BT-Quite-urgent-#8

    http://www.jotform.com/answers/76994-Lost-Attachments-and-Could-not-instantiate-mail-function-#4

    http://www.jotform.com/answers/91358-Ghost-files-#1

    Add to this various problems with browsers compability, forms being blocked by ISP's, adwords-like software or anti-phising systems. Of course - this was not entariely your fault that the JotForm was abused by spammers and thefts. But obviosly - you did not do enough to prevent it. Add to this famous takedown by the FBI - not your fault again - but nonetheless my buisness suffered. Trust of the customers it's the hardest currency in the internet buisness. And "Potentially insecure content blocked" (that'a about your forms) message doesn't help.

    By daily routine I checked if forms of my website worked on various location and browsers. Everyday. A lot of wasted time and nerves. Of course - you did help. When I nagg you, you usually provided me with some kind of hotfix. But the problems stays.Untill next time when the problem emerges again. That's why from premium user I've become standard user. And the no user at all. I am JotForm-free now.

    I see that you enriched JotForm with many extras. Like online payments and other stuff. I would say it flatly: I would not allow you to touch my payments. No way. First - make sure that simple contact form is working 100%. Every time. That the sumbissions or attachments doesn't end up in the "big black hole" from time to time. Then we may discuss more complicated features.

    I don't write it to mock you. Overall I think that the jotform is a great idea. But from my experience it barely reliable. It can be done... better.

    And I think that the people on this board has got a right to know it.

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    Answered by jeanettebmz on June 28, 2012 at 08:47 PM

    First of all , I want to thank you very much for being a loyal customer throught out these years .

    I am sincerely sorry reading about all the inconveniences you have been going through.

    However, let me explain you that the payment tools we currently have,  are only widgets (actually API Interfaces)  that allow customers to be redirected to payment gateways, so everytime somebody recieves a payment , it is handled directly into the payment gateway servers. In other words, you only recieve notifications of those transactions in your inbox through our servers, but money transaction is being handled directly  by the payment gateway servers.

    At any rate, we will take into considerations all your suggestions and points.

    Keep enjoying Jotform!

     

    Best regards

    Jeanette

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    Answered by enkidu on July 01, 2012 at 10:33 AM

    Thank you! :-)

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    Answered by gori-mathew on July 01, 2012 at 11:15 AM

    Welcome and glad to know that your are doing well.

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    Answered by enkidu on July 05, 2012 at 01:14 PM

    Hey! Who deleted my posts?

    First you marked this thread as "private" (it never meant to be private and/or confidential) and now this... Come on. Is this your way to gain a reputation and trust of the customers? By censorsip?

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    Answered by jeanettebmz on July 05, 2012 at 02:04 PM

    Which posts are you referring to?

    Were they related to any issue for which you were looking for any assistance?

    If you need any help on our part, just let us know . We are always glad to assist

    Jeanette

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    Answered by enkidu on July 15, 2012 at 04:22 PM

    Thank you for asking this question.

    I am reffering to my posts in this thread that has been deleted without a trace. I am sure that you can find this missing posts  somewherie in the "private" archive. If you don't know what I am talking about - just ask your your co-workers. I am sure that they know more than me.

    There is a lot of ways of doing buisness. But severe censorsip of genuine feedback is something one would expect from a conman not from a legitimate service provider.

    And thank you for your offer. But I don't need your help anymore. And I am happy with that.

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    Answered by jeanettebmz on July 15, 2012 at 04:27 PM

    Thank you for your input and suggestions.

     

    Whenever you have a question or need help, just let us know, we are always happy to assist.

     

    Hope you keep enjoying our service!

    Jeanette