- antiqueangelAsked on March 25, 2017 at 11:33 PM
Can you make your interface easier for changing payment methods?!?!!?
I seem to only be able to switch from Paypal to CC, or Paypal to new Paypal via the Renewal email that goes out annually.
Can you help me out? I don't want to lose my account price!
- JotForm SupportWelvinAnswered on March 26, 2017 at 07:59 AM
I'm sorry, but there's currently no way to automatically change a payment method from Paypal to Credit/Debit card. You have to cancel the subscription through Paypal and re-upgrade using the card.
To cancel Paypal, check this guide for the steps: https://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription.
To upgrade by card, you have to access the pricing/billing page and upgrade from there.