What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to change my Paypal billing to CC

    Asked by antiqueangel on March 25, 2017 at 11:33 PM

    Can you make your interface easier for changing payment methods?!?!!?


    I seem to only be able to switch from Paypal to CC, or Paypal to new Paypal via the Renewal email that goes out annually.


    Can you help me out? I don't want to lose my account price!

  • Profile Image
    JotForm Support

    Answered by Welvin on March 26, 2017 at 07:59 AM

    I'm sorry, but there's currently no way to automatically change a payment method from Paypal to Credit/Debit card. You have to cancel the subscription through Paypal and re-upgrade using the card. 

    To cancel Paypal, check this guide for the steps: https://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription.

    To upgrade by card, you have to access the pricing/billing page and upgrade from there.