My account says it has been "AUTOSUSPENDED". Could you tell me why?

  • Bradley McMahan
    Asked on March 25, 2017 at 11:52 PM

    Hello there, When I visit my forms, they say form not found. When I try to log into my account, it says AUTOSUSPENDED. Could someone elaborate on that for me?

  • Jeanette JotForm Support
    Replied on March 26, 2017 at 1:14 AM

    This is because you created a form that request login credentials and such practice violate our Terms. To reactivated, I had removed the field that request the password in the form.

     

  • NightOwl4
    Replied on March 26, 2017 at 4:28 AM

    Well, I did NOT create a form that requests login credentials and I was also AutoSuspended--so what's up!?

     

    And, for the record, login credentials are a useful tool for a lot of legitimate site design purposes. Most reputable form-building app creators include that option.

  • Welvin Support Team Lead
    Replied on March 26, 2017 at 8:09 AM

    @NightOwl4: I have created a new thread for your problem. You will be answered there, link: https://www.jotform.com/answers/1102549.