What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account says it has been "AUTOSUSPENDED". Could you tell me why?

    Asked by Bradley McMahan  on March 25, 2017 at 11:52 PM

    Hello there, When I visit my forms, they say form not found. When I try to log into my account, it says AUTOSUSPENDED. Could someone elaborate on that for me?

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    JotForm Support Manager

    Answered by Jeanette on March 26, 2017 at 01:14 AM

    This is because you created a form that request login credentials and such practice violate our Terms. To reactivated, I had removed the field that request the password in the form.


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    Answered by NightOwl4 on March 26, 2017 at 04:28 AM

    Well, I did NOT create a form that requests login credentials and I was also AutoSuspended--so what's up!?


    And, for the record, login credentials are a useful tool for a lot of legitimate site design purposes. Most reputable form-building app creators include that option.

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    JotForm Support

    Answered by Welvin on March 26, 2017 at 08:09 AM

    @NightOwl4: I have created a new thread for your problem. You will be answered there, link: https://www.jotform.com/answers/1102549