I have changed my log-in email associated with my Square account

  • 3DVRDESIGNS
    Asked on March 26, 2017 at 3:09 AM
    I have changed my log-in email associated with my Square account.
    Will this affect my form ?  I have tried to update my new email address but I cannot seem to find where to.
    When I had them linked them on the form I put in my old email address I don't know if this will become an
    issue when customers will be making payments now that I have changed my email adrees on my Square account.
  • jonathan
    Replied on March 26, 2017 at 3:18 AM

    Your JotForm login email can be different to the email you used in Square payment integration. The form integration will still work. 

      I have tried to update my new email address but I cannot seem to find where to.

    You can update your profile details.

    It includes your account email. Go to your My Account profile settings https://www.jotform.com/myaccount/profile to update your profile info.

    I have changed my log in email associated with my Square account Image 1 Screenshot 20

    Let us know if you need further assistance.

     

     

  • 3DVRDESIGNS
    Replied on March 26, 2017 at 9:46 AM


    What I meant to say is the email I used when I added Square to the form is not the same as the email from my square account.  Originally they were the same but then I changed it in my square accout, now the one in Jotform is not the same as the one in my square account.  This is why I asked for some to call.  I cannot explain exactly what the issue is.
    Regards, Milton 
    Sent from my Samsung device
    ...
  • Kiran Support Team Lead
    Replied on March 26, 2017 at 12:04 PM

    Though the email in the Square account has been changed, I don't think you'll be required to make any changes with the integration since the account is already authorized. However, if you want to check, you may check the Square integration on the form to see if it is connected with Square or not. If you need to re-authenticate the Square account, you can connect it again from the wizard. 

    I have changed my log in email associated with my Square account Image 1 Screenshot 20

    You may also give a try by making a test transaction on the form. Please let us know if we can be of any further assistance. Thank you! 

  • 3DVRDESIGNS
    Replied on March 26, 2017 at 3:46 PM


    Would I still need to put the credit card info with the test mode ?
    Sent from my Samsung device
    ...
  • jonathan
    Replied on March 26, 2017 at 5:34 PM

    Would I still need to put the credit card info with the test mode ?

    Yes. Even if doing a test submission only, you will still need to do the same process like it was in live mode. The Test mode was meant for the transaction/submission data to in test mode only.

  • 3DVRDESIGNS
    Replied on March 26, 2017 at 7:46 PM


    Would I need to put in an amount?  If I do will the funds get taken out ?
    Sent from my Samsung device
    ...
  • jonathan
    Replied on March 26, 2017 at 8:01 PM

    Yes you can put in an amount also for the purpose of testing.

    Since it will be in Test mode only, no amount will be processed or credited to the account.

     

  • 3DVRDESIGNS
    Replied on March 26, 2017 at 8:46 PM


    Does jotform or employees have access to the credit card info or is it viewable ?
    Sent from my Samsung device
    ...
  • Ian
    Replied on March 26, 2017 at 10:55 PM

    JotForm does not store or view the credit card information and merely transmits them to the chosen gateway (for processing) in a secure manner (SSL).