What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have changed my log-in email associated with my Square account

    Asked by 3DVRDESIGNS on March 26, 2017 at 03:09 AM
    I have changed my log-in email associated with my Square account.
    Will this affect my form ?  I have tried to update my new email address but I cannot seem to find where to.
    When I had them linked them on the form I put in my old email address I don't know if this will become an
    issue when customers will be making payments now that I have changed my email adrees on my Square account.
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    JotForm Support

    Answered by jonathan on March 26, 2017 at 03:18 AM

    Your JotForm login email can be different to the email you used in Square payment integration. The form integration will still work. 

      I have tried to update my new email address but I cannot seem to find where to.

    You can update your profile details.

    It includes your account email. Go to your My Account profile settings https://www.jotform.com/myaccount/profile to update your profile info.

    Let us know if you need further assistance.

     

     

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    Answered by 3DVRDESIGNS on March 26, 2017 at 09:46 AM


    What I meant to say is the email I used when I added Square to the form is not the same as the email from my square account.  Originally they were the same but then I changed it in my square accout, now the one in Jotform is not the same as the one in my square account.  This is why I asked for some to call.  I cannot explain exactly what the issue is.
    Regards, Milton 
    Sent from my Samsung device
    ...
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    JotForm Support

    Answered by Kiran on March 26, 2017 at 12:04 PM

    Though the email in the Square account has been changed, I don't think you'll be required to make any changes with the integration since the account is already authorized. However, if you want to check, you may check the Square integration on the form to see if it is connected with Square or not. If you need to re-authenticate the Square account, you can connect it again from the wizard. 

    You may also give a try by making a test transaction on the form. Please let us know if we can be of any further assistance. Thank you! 

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    Answered by 3DVRDESIGNS on March 26, 2017 at 03:46 PM


    Would I still need to put the credit card info with the test mode ?
    Sent from my Samsung device
    ...
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    JotForm Support

    Answered by jonathan on March 26, 2017 at 05:34 PM

    Would I still need to put the credit card info with the test mode ?

    Yes. Even if doing a test submission only, you will still need to do the same process like it was in live mode. The Test mode was meant for the transaction/submission data to in test mode only.

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    Answered by 3DVRDESIGNS on March 26, 2017 at 07:46 PM


    Would I need to put in an amount?  If I do will the funds get taken out ?
    Sent from my Samsung device
    ...
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    JotForm Support

    Answered by jonathan on March 26, 2017 at 08:01 PM

    Yes you can put in an amount also for the purpose of testing.

    Since it will be in Test mode only, no amount will be processed or credited to the account.

     

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    Answered by 3DVRDESIGNS on March 26, 2017 at 08:46 PM


    Does jotform or employees have access to the credit card info or is it viewable ?
    Sent from my Samsung device
    ...
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    Answered by Ian on March 26, 2017 at 10:55 PM

    JotForm does not store or view the credit card information and merely transmits them to the chosen gateway (for processing) in a secure manner (SSL).