I have just upgraded space storage - how long does it take to come through?

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    Asked on March 26, 2017 at 09:44 PM

    See attached confirmation of payment - how soon will this upgrade be applied to my forms?  This is urgent for us. Thanks

    Angela Aston




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    Answered on March 26, 2017 at 11:25 PM

    Hello Angela,

    I did check your account and found that you have upgraded to storage yearly subscription plan and its already applied to your account. Please check the screenshot below:


    Please note that storage plan only gives you unlimited submission storage but does not increases any of your form submission, view or upload storage space limits. The reason why your account still shows "You're out of space!" message because of have exceeded the submission limit. In free account you can only receive 100 submissions in a month but you have already received 201 submissions. 

    I would suggest you to please upgrade your account to any higher. Please check our pricing page for more information on available plans and its limits:  www.jotform.com/pricing

    Thank you!