What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by deginsu85 on March 26, 2017 at 10:17 PM

    I do not spam in collecting the data why my account is affected autosuspen

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    Answered by Ian on March 26, 2017 at 11:58 PM

    Your account status is autosuspended. Your form is asking sensitive information like username. This is a violation of our terms of use. Actually, if you have a word ("username") on your forms, it will be automatically suspended by our phishing detector tool. I will re-activate your account but you need to immediately delete the field that is asking for username or you can delete the whole form. Your account might be suspended again if you don't do this immediately.