What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms disabled?

    Asked by blueoceanp on March 27, 2017 at 12:15 AM

    Hello,

    1- First two forms created worked well and opened correctly as external links on my website.  I did not disable any feature but was not able to preview forms about an hour later.  External links for forms could not be opened as well with same message "form not found". 

    2- I have a Mac.  Private encryption keys downloaded but could not be opened.

    3- I want to have the credit card authorization form be uploaded to my DocuSign account.  Can the form be saved as a PDF or Pages document?

    4- Service hours on your website shows an offer of customer service 24/7.  I have sent one email about the first problem but yet hear from you.

    Please assist.

    Many thanks,

    Debbie 

    626-733-7874

    Page URL:
    www.livetravel.co

    Screenshot
  • Profile Image

    Answered by Ian on March 27, 2017 at 01:31 AM

    The issue has already been addressed, and reason of suspension of account has already been explained with solution at https://www.jotform.com/answers/1102100-Forms-disabled

     

    I had re-activated your account but you need to immediately delete the field that is asking for Credit card information or you can delete the whole form. Your account might be suspended again if you don't do this immediately.