What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happens to uploaded files when I downgrade?

    Asked by Taylor4484 on June 28, 2012 at 06:07 PM

    This is a hypothetical question. I am looking to use JotForm to create a massive Application submission form that will require large files to be uploaded, this form will only be used twice a year for 1 month at a time. I want to upgrade my account for one month and then downgrade my account. 

    When I do this will I loose the files that have been submitted since my storage space will be downgraded? How does that work. Will jotform allow me to keep those files online and accessible when I downgrade my account? I guess I am asking if Jotform will create an accessible archive of all my responses, not matter my account status.

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    Answered by jeanettebmz on June 28, 2012 at 07:48 PM

    In that scenario your files already stored in our servers will be available all the time regardless your account status.

    The only difference is that when you downgrade, you will no longer be able to recieve new files beyond the free account limits.,

    Thank you for choosing Jotform!

    Best regards

    Jeanette