What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Edit link on My Forms page does not work for guest users

    Asked by David Schneider on March 27, 2017 at 09:37 AM

    I get a message stating that oops your form can not be edited because it isn't initializing correctly.

    I need to edit my forms. this error is occurring with all my forms.

    Page URL:
    https://form.jotform.com/50854837475164

    Screenshot
  • Profile Image
    JotForm Support

    Answered by david on March 27, 2017 at 12:00 PM

    I checked your forms and was able to reproduce the issue.  This looks to be due to your forms being created under a Guest account.  I will forward this to our developers to have a look.  We will let you know as soon as the account settings have been fixed.

  • Profile Image

    Answered by guest_50287600799060 on March 27, 2017 at 12:45 PM

    Can my username be changed?

    David Schneider
    davidspv@aol.com


    ...
  • Profile Image
    JotForm Support

    Answered by david on March 27, 2017 at 01:53 PM

    Normally we can change your username, however, since you have a PayPal based subscription at a promo rate, it complicates things a bit.  Since subscriptions are tied to usernames and we cannot update the username associated with PayPal subscriptions, we may not be able to change your username if you would like to continue at the rate. 

     

  • Profile Image

    Answered by guest_50287600799060 on March 28, 2017 at 09:45 AM

    My forms were editable before the upgrade to version 4. I do not know if that helps.

    David Schneider
    davidspv@aol.com


    ...
  • Profile Image
    JotForm Support

    Answered by david on March 28, 2017 at 11:23 AM

    This has been assigned to a developer and should be taken care of soon.  As soon as we have any further updates, we will let you know here.