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    The discount does not seem to reflect the other discount percentage on the total payment cost

    Asked by dotransferme on March 27, 2017 at 11:38 AM



    We have form https://www.jotform.com/build/70561942985467 there is integrated condition to make discount section (if you enter promo code dOFFERsi20 it makes discount for 20% from total payment cost. 


    The problem is when we copy this condition and change the percent it dont work properly.


    Please assist us to solve this problem.

    Best regards,

    Dante Aldo

    Page URL:

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    JotForm Support

    Answered by liyam on March 27, 2017 at 02:13 PM

    Hello Dante,

    I just cloned your form and tested the discounts. They seem to work fine. Do you have a sample discount which isn't reflecting or running its supposed calculation which we can look into? It would be great as well if you can try clearing your browser's cache and try running the form again to see if it's a cache issue.

    Please do keep us posted on this matter.

    Thanks and warm regards.


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    Answered by dotransferme on March 28, 2017 at 03:58 AM

    Hello, Thanks for your fast reply. Yes we have discount which don`t work 

    For example if you input promo code off95 it must make discount 95% but it dont!((



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    JotForm Support

    Answered by liyam on March 28, 2017 at 05:36 AM

    Hello dotransferme,

    I'm not sure if I'm understanding the workflow correctly, but what can be a problem here is that you are picking your source to calculate your discount on the same field where it should print the total with the discount. As how it happens, it's looping itself thus confusing the the form calculation process.

    What you need to do is create a separate field as your gross total or sub total field, and pick the value for discount calculation from this field. Then let your Total price in USD field be your net total and this should not be your source to pick up values for your form calculation for your discount.

    If you need clarification or assistance over this, please let us know.

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    Answered by dotransferme on March 28, 2017 at 02:46 PM

    Thanks for your reply. To be honest I am unable to do it. Maybe you can clone the form make the change you tell us and let us clone this form again? Please!

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    JotForm Support

    Answered by jonathan on March 28, 2017 at 06:09 PM

    Please describe to us the formula/calculation needed for the discount. 

    When I test your form, I can see that the discount code off95 do take effect on the Total amount. But it is just that the calculation is wrong. I suspect it was to wrong formula only.


    We can help you apply the calculation into the form if you can provide us more details on the exact calculation formula for the discount code.


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    Answered by dotransferme on March 29, 2017 at 05:40 PM

    Hi, Thanks for your assistance. Yes it do somthing but in confition there is indicated to take off 95% and show only 5% but it dont work. To be honest I dont create this formula, someone from your support assist me (thank's to this guy) and create it for me I just cloned the form after this and also cloned the condition and changed discount code and discount percent.

    Please assist me to create working discount code, I need to clone it time to time and change promo code and discount percent.


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    JotForm Support

    Answered by jonathan on March 29, 2017 at 08:02 PM

    Thank you for providing us with the requested details. Please allow me some more time to review the form and identify a working solution.

    I'll be back shortly.