What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    problem with forms

    Asked by cbeauregard on March 27, 2017 at 11:48 AM

    my clients are submitting forms on website via weebly that is linked to jotform forms but i am not receiving any forms anymore...need help

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    JotForm Support

    Answered by david on March 27, 2017 at 01:43 PM

    I checked your forms and they seem to be working at this time.  Your most recent submission was received on March 27th, 2017.  That submission successfully triggered an email to your account email address.

    If you wouldn't mind letting us know which for is no longer accepting submissions, we can send a test submission to make sure it goes through.  As far as I can tell though, you forms are working at this time. 

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    Answered by cbeauregard on March 27, 2017 at 03:45 PM
    Yes the last two submissions came through but the way I found them was to go on to Jott forms when normally they go straight through to my email and that is what's not happening and I'm just wondering what I can do to remedy that
    Sent from my iPhone
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    JotForm Support

    Answered by david on March 27, 2017 at 05:52 PM

    As far as I can tell, the emails are being sent to your Gmail address.  Check your spam/junkmail folder to ensure they are not being filtered there.