I can't cancel my account.

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    kstevensdesign
    Asked on June 28, 2012 at 07:50 PM

    I'm trying to cancel my account. When it redirects me to PayPal I get a notice that says "The unsubscribe button you clicked through is invalid."

     

    Please advise as to how I can resolve this.

     

    Kari

  • Profile Image
    jeanettebmz
    Answered on June 28, 2012 at 08:04 PM

    To cancel your Premium subscription and get your account back to free status. Please follow these steps:

     

    1.Go to the your account settings,

     

    2. then click the Cancel button

     

    4. You will be redirected to the Paypal page, login into your Paypal account and find your latest subscription payment , .click on your subscription number and  cancel it. 

    After your subscription gets cancelled you will not get charged again, but your subscription will stay Premium until the time of the subscription that you have paid for expires.

     

    Best regards

    Jeanette