What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't cancel my account.

    Asked by kstevensdesign on June 28, 2012 at 07:50 PM

    I'm trying to cancel my account. When it redirects me to PayPal I get a notice that says "The unsubscribe button you clicked through is invalid."


    Please advise as to how I can resolve this.



  • Profile Image

    Answered by jeanettebmz on June 28, 2012 at 08:04 PM

    To cancel your Premium subscription and get your account back to free status. Please follow these steps:


    1.Go to the your account settings,


    2. then click the Cancel button


    4. You will be redirected to the Paypal page, login into your Paypal account and find your latest subscription payment , .click on your subscription number and  cancel it. 

    After your subscription gets cancelled you will not get charged again, but your subscription will stay Premium until the time of the subscription that you have paid for expires.


    Best regards