What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I downgrade my account without deleting it?

    Asked by DesignDC2017 on March 27, 2017 at 01:10 PM

    When I try to downgrade, the message tells me I'm about to cancel my account. Does this mean that my account will disappear? I just want to downgrade to the free subscription and keep my data.



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    JotForm Support

    Answered by Kiran on March 27, 2017 at 03:49 PM

    You may cancel the subscription at any time. Please note that the account will be downgraded to Free at the end of the subscription period. If the total submission count in the account is more than 500 submissions, the oldest submissions will be deleted due to the limit of submission storage. 

    Once the account is downgraded to Free, you'll be able to manage your forms and submissions, receive submissions normally. 

    Hope this information helps!