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    Georgraphic location does not show all countries

    Asked by 3aS on March 27, 2017 at 02:08 PM

    Hi,

    We love the information that you provide on the the location of the survey users but this time I am seeing something new - about half of the inputs are qualified as coming from 'other countries'. The screenshot is attached. Please advice on how can we see the origins of those views. Thank you!

    Screenshot
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    JotForm Support

    Answered by Jan on March 27, 2017 at 05:34 PM

    Unfortunately, you will not be able to determine the exact location if the information is under the "Others" category.

    This is happening if the geolocation cannot be determined via IP address.It is possible that the user is using mobile device or a browser that hides the IP address. 

    Please take note that this is also happening in Google Analytics.

    Hope that helps. Let us know if you have any questions.