Unable to fill the form on mobile phone

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    daveanna
    Asked on March 27, 2017 at 02:40 PM
    2) Clients are having issues filling out my forms on there smart phones.  Is there a setting I can put on the forms so they are able to fill out the forms on their cell phones?
  • Profile Image
    Kiran
    Answered on March 27, 2017 at 03:01 PM

    I have tried submitting your form on a mobile device and see that the Thank you page is displayed after successful submission.

    Are you still experiencing any issues with the form on mobile devices? Is the form embedded on any web page and having the issue? If so, please provide us with the web page URL where the form is embedded so that we can take a look and see what best we can do in this regard.

    Thank you!

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    daveanna
    Answered on March 27, 2017 at 03:45 PM
    New response received
    Yes, these are embedded on my website: here:
    http://www.travelwithanna.net/walt-disney-world-quote-form and here:
    http://www.travelwithanna.net/quote-request-form
    Anna Swenson
    *Independent Travel Consultant Specializing in Disney Destinations,
    All-Inclusive Resorts & Cruises *
    Journeys Inc.
    anna@journeystravelinc.com
    (803) 487-2234
    http://www.travelwithanna.net/
    Office Hours: Monday-Friday 9am-5pm
    After hours: If you are traveling and have an emergency, please call my
    cell phone number above.
    ...
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    Kiran
    Answered on March 27, 2017 at 06:38 PM

    I have checked the web page and it looks like that you are using Wix form builder if I am not wrong. As I check the web page on a mobile device, I see that the form is displaying normally and was able to see that the form is scrolling. Though I am not able to find any issues with the form except for scrolling due to the less frame width than the form.

    I have tried submitting the form on my mobile and was able to submit it normally.

    In order to fix the scrolling, you may increase the height of the frame where you have embedded the form on the builder.

    Hope this information helps!