What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Does JotForm charge fees when processing a payment through Paypal?

    Asked by B2night on March 27, 2017 at 04:00 PM
    Do you know how much paypal takes from the payment and if jotform too takes a little %?
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    JotForm Support

    Answered by Jim_R on March 27, 2017 at 04:08 PM

    Seeing that you're based in UK, refer to this help page from PayPal regarding the fees:

    https://www.paypal.com/uk/webapps/mpp/paypal-fees

    From our end, we don't charge you at all nor do we process any payments. All these will be done through the Payment Processor you're using (which is PayPal in your case). The only thing you will be charged for would be your JotForm subscription if you opted to upgrade to a paid subscription.

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    Answered by B2night on March 27, 2017 at 04:26 PM

    Many thanks great and fast support, congratulation!

    Just last thing: in the form when it says "each month" or each week" it means it takes payment automatically from my customers each months?

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    JotForm Support

    Answered by Jim_R on March 27, 2017 at 07:10 PM

    That's correct, each month would mean a monthly subscription (charged each month) and each week would mean a weekly subscription (charged each week).

    These are the subscriptions you have setup on your Paypal payment field though so whatever subscription you add there will be the ones reflected on your form.

    To have a better understanding, I'm linking a guide below that will serve as a great starting point.

    Related guides: 

    PayPal-Forms 

    How-to-Setup-a-Recurring-Payment-Option