What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to log in due to "account disabled" message

    Asked by Jennifer Smith  on March 27, 2017 at 04:11 PM

    I think my inability to log into jotforms is due to your phishing detector. However, I'm not clear what the violation is. Can you please specify what is not allowed so we can ensure our forms adheres to the protocol? And can you reenable my account so I can make any needed changes?


    The account is itprojectmanagement@newschool.edu




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    JotForm Support

    Answered by ktyaguirre on March 27, 2017 at 06:28 PM

    Thank you for contacting us.

    Yes, indeed, your form was suspended by the phishing detector system.

    Login credentials are banned. Customers are not allowed to collect such information.


    Gathering this type of data in plain text fields will violate our Terms of use, as this is only allowed through encryption along database administration; and our forms do not provide this type of method.

    Please refrain from making such forms as our phishing detection system will auto-suspend the account.


    Thank you.  Have a nice day!